I was on the Nabisco website this evening looking for contact information so I could complain about my over-toasted, under-salted batch of Ritz Crackers, and I found the following curiosity in the Nabisco product FAQ:
"Q: Why does arcing (sparking) occur when I heat Chips Ahoy! Warm 'n Chewy cookies in the microwave?"
Good god, I can't handle the suspense. Why?!
"A: It is very important that you follow the directions on the package exactly or sparking can occur. Be sure not to microwave cookies in the wrapper, or use disposable paper, foam, or china when microwaving."
Wow. I'm not really sure that answers the question, but it's definitely going on my list of science experiments for the office microwave.
Thanks, Nabisco!
Monday, October 23, 2006
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Follow-up to the Ritz story...
The customer service folks wrote back and explained, "The problem you described sounds like the product was not properly stored during distribution. We take care at our manufacturing facilities to ensure that our products are stored at the correct temperature and time frame until we are able to distribute them. Once our products are in distribution, the storage is out of our control. If the product was exposed to excessive temperatures it could cause the problem you described."
So, really, it's all Stop & Shop's fault. But they're sending me a coupon for free crackers anyway. Which is nice. 'Cause I heart crackers.
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